1. Acceptance
These Terms & Conditions govern your access to and use of Fresh View CRM, including the website, appointment tools, CRM workspace, and related services. By using the service, you agree to these Terms. If you do not agree, do not use the service.
2. The Service
Fresh View CRM provides business consulting, website development, CRM software, appointment scheduling, workflow support, and related services. Specific features, deliverables, pricing, and support obligations may also be described in a proposal, order, agreement, or other written arrangement.
3. Accounts and Access
You are responsible for accurate account information, protecting your login credentials, and notifying us promptly of unauthorized access. You may not share access in a way that defeats plan limits or security controls, impersonate another person, or use the service for unlawful or abusive activity.
4. Your Data and Content
You retain ownership of information, records, notes, files, and other content you submit to Fresh View CRM. You grant us the limited rights needed to host, process, transmit, back up, display, and otherwise provide the service. You are responsible for the accuracy, legality, permissions, and backups of content you submit.
5. Appointments and Email Automation
Appointment times depend on the time zone selected when an appointment is created. You are responsible for selecting the correct client state or time zone, reviewing the converted calendar time, and verifying recipient contact information. Automated emails are conveniences and may be delayed, blocked, or affected by third-party email systems. Fresh View does not guarantee delivery of every message.
6. SMS Messaging
If SMS functionality is enabled, messages are sent only to recipients who have provided documented consent. SMS may include appointment confirmations, meeting reminders, rescheduling updates, and meeting links. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for assistance. SMS consent is optional and is not required to request a demo or use another contact method. Carriers are not liable for delayed or undelivered messages.
7. Acceptable Use
You may not use Fresh View CRM to violate law or another person’s rights; send unlawful, deceptive, harassing, or abusive communications; upload malicious code; bypass authentication or security; interfere with the service; or collect sensitive information without an appropriate legal basis and safeguards.
8. Third-Party Services
The service may connect with or rely on third-party services such as hosting, databases, email providers, payment processors, meeting tools, messaging providers, or analytics providers. Those services are governed by their own terms and privacy policies, and their availability is outside our control.
9. Intellectual Property
Fresh View Business Solutions and its licensors retain rights in the Fresh View CRM software, branding, designs, documentation, and service materials, except for your content. You may not copy, resell, reverse engineer, or create derivative services from the platform except as allowed by law or written permission.
10. Disclaimers
The service is provided on an as-available basis. We do not guarantee that the service will always be uninterrupted, error-free, or suitable for every business need. Fresh View CRM is not a substitute for legal, accounting, tax, security, or other professional advice.
11. Limitation of Liability
To the maximum extent permitted by law, Fresh View Business Solutions will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities arising from use of or inability to use the service.
12. Suspension and Termination
We may suspend or terminate access when reasonably necessary to protect the service, comply with law, address security or abuse, or respond to nonpayment or a material breach. You may stop using the service at any time. Provisions that should continue by their nature will survive termination.
13. Changes
We may update these Terms as the service changes. Continued use after revised Terms are posted means you accept the updated Terms. If a change is material, we will provide notice where reasonably practical.
Questions about privacy, terms, or support can be sent to fvbusinesssolutions@gmail.com. Support hours are 9:00 AM–6:00 PM Pacific Time.